Most orders will be ready within one business day. We will call or email you once your order is ready for pickup. We will notify you at that time of any discrepancies with your order. Please keep in mind that some items may require additional processing time for assembly or to transfer from off-site locations. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will contact you within 24 hrs to alert you. We will only bill your credit card for merchandise that is actually available to ship. If the availabilty of a product changes and do not meet your expectation, merchandise purchased will be refunded as quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will *refund, repair or replace the damaged merchandise. Merchandise returned that appears used will be subject to a restocking fee up to 15%. (Labor fees are not refundable, i.e., custom built wheels.)
*Bike purchases are subject to exchange only within 30 days of purchace. Bikes may be subject to restocking fee up to 25% for usage before exchange. We are dedicated to helping you find the correct bike for you riding style and fit.
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We intend online pricing and in-store pricing to be the same. Sale variations can occur. We strive for similar accuracy and timeliness with offers provided here. We appreciate your understanding should any of the prices or other information provided varries and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!